Top-Up Not Received? Check Your Payment, ID and Order Status
By Febilla Saswira · Published · Updated
If your top-up has not arrived, first check the payment status, the order number and the target account ID. Do not pay again right away. Match your payment proof with the order status so you know whether the transaction is still waiting for confirmation or the product is being processed.
Payment and delivery each have their own status. Keep your payment proof to help with tracing, then compare the transaction status with the order page.
1. Check whether the payment succeeded, is pending or failed
Open the bank or e-wallet app you used. Check whether the transaction succeeded, is pending or failed. Make sure the amount and time match your GudangRacun order.
If money was deducted but the order is still waiting for payment, keep the transaction proof and contact support. Do not pay again until the status of the first transaction is clear. Use proof from that transaction, not an old screenshot from another payment.
2. Check the top-up status on the order page
Find the order email and check the order number. If you bought without an account, open the order link sent by email. If you are logged in, select the transaction from your order history.
Compare the product type with what you are waiting for. Currency top-ups are delivered to the game account; vouchers or codes appear on the order page and are sent by email, according to the FAQ. A code that has not been redeemed yet will not necessarily change your in-game balance.
3. Match the account ID, server and product region
Double-check the target ID, including the Server ID or Zone ID if needed. Open the game on the same account as in the order details. If you use several accounts, make sure you are not checking the balance of a different one.
Check the product region and the amount details. If you find wrong data, tell support right away. Support can check whether a correction is still possible before delivery; a top-up that has already reached the account you entered cannot be taken back.
4. Check the delivery time after payment confirmation
The GudangRacun FAQ states that delivery takes up to 12 hours after the payment is confirmed. Do not count only from when you opened checkout or created the order. Late-night orders can also take longer to process than daytime ones.
If the status shows delivered but you do not see the balance, check the target account again and restart the game. If it still does not match, report the issue even if 12 hours have not passed yet, so support can check the delivery proof.
5. Contact support with your order number and transaction proof
Include the order number, product name, amount, account ID and server, payment time and a screenshot of the status. If money was deducted, add the transaction reference number if available. Do not share your password, PIN, OTP or private order link in public spaces.
Sample message: “Order [order number], product [package name], paid on [date and time]. Payment status is [status], but the target account balance has not increased. Please check.” Send it through support on the website or the order page.
Top-up not delivered: when can you request a refund?
According to GudangRacun's policy, an order that has been paid but not delivered within 12 hours qualifies for a full refund. There are also rules for wrong products, double payments and code issues. Request a check that fits your case; the process and when you receive the money depend on the review result and the payment method.
Frequently asked questions
Frequently asked questions
- Should I pay again if my diamonds have not arrived?
- Do not pay again right away. Check your payment history and order status, then contact support if money was deducted but the status does not match.
- The order says delivered, but my game balance has not increased. What now?
- Make sure you are logged in to the same account as the ID and server in the order, then restart the game. If the balance still does not match, report the order number and relevant proof so the delivery can be checked.
Help and next steps
Read the delivery terms in the GudangRacun FAQ and the refund policy. To trace a specific order, use support on the order page or the GudangRacun contact page. Once your order is sorted, your next top up can start from the top up FF or top up PUBG page.