Contacts
One team answers everything here — orders, payment, refunds and anything else. Write in the way that suits you; if it is about an order, send the order number with it and the answer comes much faster.
Support for buyers
Questions about an order, payment, a code that does not work, a refund.
- E-mail: support@gudangracun.com
- WhatsApp: +62 823 2914 5547
- Telegram: @gudangracun_support_bot
- Phone: +62 823 2914 5547
- We answer within: 1 working day
Letters you may receive from us
Order notices, sign-in codes and replies from our team all come from support@gudangracun.com. You can reply to that address for help.
There is also a support window in the corner of every page of the site — it reaches the same team, and you do not need an account to use it.
Company details
- PT. Villo Tech Solutions
- Jl. Raya Kayu Tulang No. 18, Tibubeneng, Kec. Kuta Utara, Kab. Badung, Bali, Indonesia
- Business registration number (NIB): 3005230115546
- Shop: https://gudangracun.com
If we fail to resolve your complaint, you can take it to the Directorate General of Consumer Protection and Trade Compliance of the Ministry of Trade of the Republic of Indonesia: 0853 1111 1010.