Terms and Conditions

Last updated: 2026-10-30

These Terms and Conditions govern the purchase of digital products and physical merchandise in the gudangracun.com online shop, operated by PT. Villo Tech Solutions. By placing and paying for an order you confirm that you have read, understood and accepted them in full. Please read them before you pay.

Physical merchandise

Physical merchandise is sold by the same company. Delivery throughout Indonesia is included in its listed price and takes up to 14 calendar days after payment. Store pickup in Bali is optional. Provide complete recipient details before payment; contact support to arrange pickup. A paid order is not marked delivered until our team confirms completion. Physical items can be returned within 7 days after receipt or collection; the buyer arranges and pays for return shipping. See the Refund Policy for the process. The digital activation and delivery provisions below apply to digital products only.

1. Introduction

gudangracun.com is an online shop selling digital products, including game top-ups, vouchers and codes, and its own physical merchandise. We sell our own goods. This site is not a marketplace — there are no third-party sellers on it, and every order is sold and fulfilled by the company named below.

We may change these Terms as the shop and the law develop. The version that applies to your order is the one published at the moment the order was created; a later change never rewrites a deal already made. The date of the current version is at the top of this page.

2. Definitions

  • “Shop”, “we”, “us” — the company named in section 3, acting through the Platform.
  • “Platform” — the website https://gudangracun.com together with our pages and applications that form part of it.
  • “User”, “you” — anyone who uses the Platform, registered or not.
  • “Buyer” — a User who places an order, registered or not.
  • “Product” — a digital item (a game top-up, code or voucher) or a physical merchandise item identified on its product page.
  • “Order” — your request to buy a specific Product at the price shown at the moment the order is created.
  • “Delivery” — crediting a digital top-up or issuing its code, or delivering a physical item to the address supplied at checkout or handing it over at the store.
  • “Partner” — a party we work with to run the shop: the payment provider, the suppliers of the products, the e-mail and hosting services.
  • “Publisher” — the owner of the game or service the Product belongs to.
  • “Personal Data” — data that identifies you, as defined by Law No. 27 of 2022 on Personal Data Protection.

3. Who we are

  • Seller: PT. Villo Tech Solutions
  • Registered address: Jl. Raya Kayu Tulang No. 18, Tibubeneng, Kec. Kuta Utara, Kab. Badung, Bali, Indonesia
  • Business registration number (NIB): 3005230115546
  • Shop: https://gudangracun.com
  • Support: support@gudangracun.com, +62 823 2914 5547 (WhatsApp and Telegram on the same number)

4. The service and how we sell

We run the Platform and sell digital products on it directly. Products are supplied for the region stated on the product page; a product bought for one region may not work on an account registered in another, and that is a property of the product, not a fault.

The shop may show its goods under more than one shop front. All of them belong to PT. Villo Tech Solutions: whichever one you buy from, your contract is with the company named in section 3, and that company delivers the order and answers for it. They are our own shop fronts, not other sellers.

Each product page states what you receive, the region it works in, and what we need from you in order to deliver it.

5. Prices

All prices are in Indonesian rupiah (IDR) and include every charge we make — as Law No. 7 of 2011 on Currency requires for transactions made in Indonesia. The price you see on the product page is the price you pay.

The price of an order is fixed by us when the order is created, and that fixed price is what is charged. Prices can change at any time, and a change never affects an order already created and paid for. If the price changes between the moment you open the page and the moment you order, we show you the new price and ask you to confirm it; we never charge more than the amount you confirmed.

6. Payment system

Payments on the Platform are processed by Xendit, our payment provider. Xendit works with payment service providers, banks and non-bank institutions supervised by Bank Indonesia and the Financial Services Authority (OJK).

Payment methods available today: QRIS, bank transfer (virtual account), AstraPay and credit or debit cards.

We do not see, store or process your card numbers, wallet credentials or bank account details: you enter them on the payment provider's page, not on ours. What comes back to us is whether the payment succeeded, for how much, and by which method.

An order counts as paid only when the payment provider confirms it to us. A page saying “thank you” is not a confirmation, and nothing is delivered on it alone.

7. Ordering and delivery

  1. Choose the product and the denomination.
  2. Enter what is needed for delivery — for a top-up that is your game account ID, and the server or zone where the game has one. For several games the shop can show you the nickname behind that ID before you pay; use it to check the account is yours. The check comes from the game's own service and is not always available.
  3. Enter an e-mail address. The order and its outcome are sent there; if you order without an account, the secret link to your order page also goes there and is the only way back to it.
  4. Pay on the payment provider's page.

We deliver as fast as we can and, in any case, within 12 hours of a confirmed payment. Most orders are delivered much sooner. Orders are filled by our staff, so one placed late at night may take longer than one placed during the day.

If we cannot deliver — the account ID does not exist, the product is unavailable, or the game's service is down — we tell you and return your money minus the payment fee, as set out in the Refund Policy. We never leave a paid order in silence beyond those 12 hours.

For AI subscriptions and game pre-orders on PlayStation and Xbox, which are set up by signing in to your account, the order page asks for the account e-mail and password in a protected form - the only place we accept them. They are activated or placed within 24 hours of payment, usually much faster; for them this period replaces the 12 hours that apply to other products. If an AI subscription stops within 30 days, we replace it or refund you; if a pre-order cannot be placed, we return your money minus the payment fee, as set out in the Refund Policy. If the release date of a pre-ordered game is moved, the pre-order stays valid and the game becomes available on the new release day. For an Xbox pre-order the team may change the account's region if the game cannot be bought in the account's country; the Microsoft account balance stays in the previous region, so the Buyer should tell us before paying if it holds money or an active Game Pass.

8. Your obligations

  • You must be at least 18 years old, or act with the consent of a parent or guardian.
  • Give a correct account ID, server or zone. A top-up credited to the account you named cannot be taken back: the Publisher credits it, not us. Check the ID before you pay — where the shop offers the nickname check, use it.
  • Give a working e-mail address: everything about your order goes there.
  • The account you top up must be yours, or you must have its owner's permission.
  • Keep your own account details and your payment instrument safe. We are not responsible for a loss caused by someone else using your card, wallet or account without your permission.
  • Do not use robots, scripts or any automated means to access the Platform, and do not interfere with its work.
  • Raise any complaint in good faith, with the aim of solving the problem.

For a top-up we will never ask you for the password of your game account, and you must never send one to us. The only exception is the protected form on the order page of an AI subscription or a game pre-order on PlayStation or Xbox. We never ask for a password in a chat, by phone or in a messenger: anyone asking for it there in our name is not us — tell us at once.

9. Cancellation and refunds

An order that has entered our system cannot be cancelled by the Buyer once delivery has been made: a top-up credited to a game account cannot be recalled by anyone, including the Publisher.

You get your money back, minus the payment fee kept by the payment provider, when we did not deliver, delivered something other than what you bought, gave you a code that does not work, cancelled your order ourselves, or charged you twice. The full terms, how long it takes and how to ask are in our Refund Policy, which is part of these Terms.

Refunds for digital products go to your GudangRacun balance. The balance — topped up by you or refunded — can only be spent on products on the site; it cannot be withdrawn or transferred to a card, e-wallet or bank account. A top-up costs the chosen amount plus the fee of the payment method, and is limited per top-up and per day, as set out in the Refund Policy.

10. Liability

We are responsible for delivering what you paid for, or returning your money. We are not responsible for what the Publisher does with your account afterwards — bans, resets, region locks and rule changes are the Publisher's decisions under the Publisher's own terms.

We do not disclaim our own responsibility as a seller. Article 18 of the Consumer Protection Act (Law No. 8 of 1999) forbids a standard clause that shifts a seller's liability onto the buyer, and there is no such clause here. Where the law allows a limit, our liability for an order is limited to the amount you paid for it; rights given to you by Indonesian consumer law that cannot be limited by agreement are not limited here.

We are also not responsible for a loss caused by your own mistake in the order details, or by an unauthorised third party acting outside our control.

11. Prohibited use

  • Paying with means that are not yours.
  • Buying for resale in a way that breaks the Publisher's terms.
  • Attempting to obtain a Product without paying, or to interfere with the shop's work.
  • Using someone else's account details without their permission.
  • Using the Platform to break the law of Indonesia or of any other country.

We may refuse or cancel an order where we reasonably suspect any of the above, or where the law or the Publisher's terms require it. Money taken for an order we cancel is returned minus the payment fee, as set out in the Refund Policy.

12. Intellectual property

Game names, logos and images belong to their Publishers and are used to identify the products we sell. The Platform itself, its texts and its design belong to us.

13. Personal data

We process your data as described in our Privacy Policy, under Law No. 27 of 2022 on Personal Data Protection. For an order we need your e-mail, the account ID being topped up and what the payment provider tells us about the payment — and nothing beyond that.

14. Complaints and disputes

Write to support@gudangracun.com, use the support window on any page, or message +62 823 2914 5547 on WhatsApp or Telegram. We answer complaints about an order within 1 working day.

We will always try to settle a dispute by talking to you first. If that fails, the choice of where to take it is YOURS, as the Consumer Protection Act (Law No. 8 of 1999) provides: the Consumer Dispute Settlement Body (BPSK) in your area, the Directorate General of Consumer Protection and Trade Compliance of the Ministry of Trade, or the competent district court under Indonesian law. We do not name a single court here and do not ask you to give up that choice. Using these Terms never takes away a right the law gives you.

15. The law we operate under

  • Law No. 8 of 1999 on Consumer Protection — your right to complete and correct information before you buy, to a product that matches its description, and to compensation where it does not; and the ban on unfair standard clauses (Article 18).
  • Law No. 11 of 2008 on Electronic Information and Transactions, as amended by Law No. 19 of 2016 and Law No. 1 of 2024 — an order placed and paid for electronically is a valid contract.
  • Government Regulation No. 80 of 2019 on Trading Through Electronic Systems (PMSE) — our identity and contact details are published, the terms are published before you pay, and we handle complaints about an order.
  • Government Regulation No. 71 of 2019 on Electronic Systems and Transactions.
  • Law No. 27 of 2022 on Personal Data Protection.
  • Law No. 7 of 2011 on Currency — we price and charge in rupiah.
  • Law No. 24 of 2009 — this agreement is made in Indonesian.

16. Languages

These Terms are published in Indonesian and English. As Law No. 24 of 2009 requires for an agreement involving an Indonesian party, the Indonesian version is the governing one; if the two differ, the Indonesian version prevails.