Frequently asked questions

Yes. The shop is run by PT. Villo Tech Solutions, a company registered in Indonesia (NIB 3005230115546). For a top-up we only need your account ID, never your password. You pay on the payment provider's page, so we never see your card details. For several games the shop shows you the nickname behind the ID before you pay. If 12 hours pass with nothing delivered, you are entitled to your money back, minus the payment fee.

Within 12 hours of your payment being confirmed, and normally much sooner. Orders are filled by our staff, so one placed late at night can take longer than one placed during the day. If 12 hours pass with nothing delivered, you are entitled to your money back, minus the payment fee — see the Refund Policy.

No. Enter an e-mail address and buy. We send you a secret link to your order page — keep that e-mail, because the link is the only way back to the order. If you do have an account, every order is in your order history instead.

For a top-up — never: it needs your account ID, not your password. Only AI subscriptions and game pre-orders on PlayStation and Xbox are set up by signing in to your account: for them you enter the password in the protected form on your order page, and only there. We never ask for a password in a chat, on the phone or on WhatsApp — anyone asking there in our name is not us, tell us straight away.

ChatGPT and Claude subscriptions from our supplier can only be set up by signing in to your account. You enter the e-mail and password only in the protected form on your order page; we store them encrypted and erase them after activation. We never ask for them in a chat, on the phone or on WhatsApp. For ChatGPT Plus you can also take an activation code instead. Claude has no password: for it you enter only the e-mail and, when the team asks, the login code from Claude's e-mail — also if you sign in to Claude with Google; we never ask for a Google password. A game pre-order on PlayStation or Xbox is placed the same way — on your own account. For Xbox the team may change the account's region if the pre-order cannot be bought in your account's country; if you have money on your Microsoft balance or an active Game Pass, write to us in the chat before paying. It all takes up to 24 hours, usually much faster.

Your pre-order stays valid. The game becomes available on your account on the new release day — you do not need to do anything.

It is in your profile inside the game — in Mobile Legends, for instance, tap your avatar in the top left corner, and the User ID with the Zone ID in brackets is there. In Free Fire, tap your avatar: the player ID is the number under your nickname. Each product page explains where to look for that particular game. Where the shop can, it shows you the nickname behind the ID you entered, before you pay.

Write to us at once, before the order is delivered — if we have not topped it up yet, we will fix the ID or return the money. Once the top-up has reached the account, it cannot be recovered: the publisher credits it and nobody can take it back. That is exactly what the nickname check before payment is for.

QRIS, GoPay, ShopeePay, AstraPay, credit and debit cards, and virtual accounts of BRI, BNI, Mandiri, CIMB Niaga, Permata, BSI and BJB. If your bank is another one, BCA for instance, you can pay by an interbank transfer to a BSI or BJB virtual account. All prices are in rupiah.

Yes. GoPay and ShopeePay can be chosen directly at payment. For DANA, OVO, LinkAja or a mobile banking app, choose QRIS and scan the code with that app.

Not yet. Paying with phone credit and paying in cash at a minimarket are not available for now. Use QRIS, GoPay, ShopeePay, a bank transfer, AstraPay or a card.

No. The price already includes every charge, and the amount on the payment page is the price you saw. The price can differ slightly between payment methods, because each payment provider charges its own fee. The price for the method you picked is always shown before you pay.

Yes, minus the payment fee kept by the payment provider, if we did not deliver, delivered the wrong thing, gave you a code that does not work, cancelled your order, or charged you twice. A top-up that has correctly reached the account you named cannot be returned, because it cannot be taken back from the game. The Refund Policy sets this out in detail.

Each product page names the region it is for. A product bought for one region may not work on an account registered in another, so check the region before you pay, and ask us if you are not sure.

Every Roblox product in our shop is a code, not a top-up through a game pass. Redeem it at roblox.com/redeem: a Robux code adds Robux, and a rupiah gift card adds Roblox credit that you can spend on Robux or Premium. The pending status in Roblox is for Robux earned from sales, such as the game-pass method, which Roblox holds for several days; a code does not go through that wait.

The code appears on your order page and comes by e-mail. Roblox: roblox.com/redeem. Steam: store.steampowered.com/account/redeemwalletcode. Google Play: play.google.com/redeem, or in the Play Store tap your profile picture, then Payments & subscriptions, then Redeem gift code. Type the code exactly, without spaces. A code works only once, so do not share it with anyone.

Send us the order number and a screenshot of the error. If the code really is faulty we replace it, or return the money minus the payment fee — your choice.

No. We sell top-ups, codes and vouchers for accounts you already own. We are not a marketplace and there are no other sellers here: every order is fulfilled by us.