Privacy Policy

Last updated: 2026-10-24

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy and Indonesian Law No. 27 of 2022 on Personal Data Protection (the “PDP Law”).

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PT. Villo Tech Solutions, Jl. Raya Kayu Tulang No. 18, Tibubeneng, Kec. Kuta Utara, Kab. Badung, Bali, Indonesia. The Company is the Personal Data Controller under the PDP Law.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Indonesia.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Order means a purchase made through the Service: a game top-up, a voucher, a gift card or a subscription.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website: the online store GudangRacun and its pages.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to GudangRacun, the online store operated by the Company.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data. While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address (required to sign in; sign-in codes are sent to it).
• For physical delivery: recipient name, phone number, street address, city, province and postal code. We use these to fulfil the order and share the necessary details with the delivery provider for shipping.
• First name, nickname, date of birth, gender, interests and a profile photo (optional; photos are re-saved without location metadata).
• Your language and market choice, and whether You want to receive offers.
• Order delivery data: player ID, server, Your username in the relevant service, or the email of Your account in that service - depending on the product. For a top-up We never ask for the password of Your game account. For an AI subscription or a game pre-order that the supplier performs by signing in to Your account (for example ChatGPT, Claude, PlayStation or Xbox), You may enter that account's e-mail and password, and a verification code if asked, in the protected form on Your order page - only there, never in a chat, on the phone or in a messenger. We store them encrypted, pass them only to the supplier's activation team for that single activation, and erase them as soon as the subscription is active or the pre-order is placed, or the Order is closed; details that were never used are erased after 24 hours. Change the password after activation.
• Your phone number, when You order after coming from Facebook or Instagram. We use it only to call You about that Order if its payment did not go through, to help You pay, and to note why it was not paid. We do not use it for advertising and do not pass it to anyone.
• Your messages to Us on the order page, in the support chat and through the Support form, and the reviews You write.
• Usage Data.

Usage Data. Usage Data is collected automatically when using the Service. For the security of Your Account We keep Your Device’s Internet Protocol address (IP address), the browser and device type and the time of each sign-in. We do not log which pages You visit. We also keep the record of Your acceptance of the Terms (date, IP address, confirmation method), Your order history, balance movements, top-ups and refunds, and product view statistics that contain no data about You (only which product was opened and when).

Payment data. Payments are processed by the licensed payment service provider Xendit. We do not receive or store Your card number, bank account or e-wallet credentials; We only receive the payment status, the amount and a reference number.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies only to make the Service work. We use no advertising cookies and no third-party trackers. In Your browser We store only:

• Necessary / Essential Cookies. Session Cookies that keep You signed in and let You use the features of the Service. Without these, the Service could not be provided.
• Functionality Cookies. Your language and market choice, so that You do not have to choose them again on every visit.
• Checkout details on this device. The e-mail or phone number of Your last Order and up to three game accounts (player ID, server and the nickname We found) You placed Orders for in each game, and for up to 48 hours the account details You last typed for a game without ordering, so the next purchase starts filled in. They stay in Your browser and reach Us only together with an Order. You can remove an account from the list under the player ID field, and clearing the site data in Your browser removes all of them.
• The secret key of the support chat for visitors without an Account, so that You can find Your conversation again.
• The draft of an unfinished Order (the product and what You typed for it, such as a player ID), until You complete or abandon it.
• Small preferences: the currency You chose for display, Your preferred payment method, the size of the chat window, and that You have already seen the intro screen.

Analytics and marketing tools (visit statistics, advertising pixels) are switched OFF until You allow them in the consent banner; nothing is pre-selected. You can change or withdraw Your choice at any time through “Cookie settings” at the bottom of every page. We keep a record of each decision (the categories chosen, the version of the text, the time and the IP address) as proof of consent under Articles 20–22 of the PDP Law. We use Google Analytics for visit and purchase statistics, Meta Pixel and TikTok Events API for advertising measurement, and Microsoft Clarity for masked session replay to investigate usability and payment problems. Clarity follows the analytics setting. Public page text and product images can appear in recordings. Form values, account details, private messages, delivered codes and payment QR images are masked, URL parameters are removed before upload, and account and staff pages are excluded. Checkout attempt and public order identifiers may link recordings to our technical logs.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service and to send You sign-in codes.
• For the performance of a contract: the processing of Your Orders, the delivery of codes and top-ups, refunds, the order chat and emails about an Order.
• To contact You: by email, in the support chat or by other electronic means about updates or informative communications related to the Service, including security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that You have already purchased or enquired about - only if You have opted in, and You can opt out at any time in Your profile.
• To manage Your requests: to attend and manage Your requests and complaints to Us.
• To keep the Service safe: to prevent fraud, abuse and attempts to break into Accounts.
• For legal obligations: bookkeeping, tax and keeping evidence of transactions and of Your consent.

Under Article 20 of the PDP Law the legal bases are: the performance of a contract (Account, Orders, requests), a legal obligation (bookkeeping, tax, consumer complaints), Our legitimate interest (safety of the Service) and Your consent (offers, optional profile data), which You can withdraw at any time. We do not sell Personal Data, do not hand it to third parties for advertising, and do not make decisions based solely on automated processing that produce legal effects for You.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your account, Your orders and Our correspondence with You are stored on servers located in the Republic of Indonesia - those of Our hosting and email provider, Hostinger. Some of the parties that act for Us are, however, located elsewhere: Our payment Service Provider processes Your payment, and the supplier or publisher of a product receives what is needed to perform Your top-up. When Our AI assistant answers You in the support chat, that conversation is processed by OpenAI, a company located in the United States of America. The assistant's answers are always marked as coming from the AI assistant, and You may switch to a person at any moment with “Talk to a person”, after which the assistant no longer answers that conversation. It means that part of this information may be transferred to - and maintained on - computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and Article 56 of the PDP Law, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may delete Your profile at any time: Profile → Edit profile → Delete profile.

1. After confirmation You are signed out of all devices at once and processing of Your profile data stops. We send a confirmation email with the last day of the restore window.
2. For 90 days You can restore the profile: sign in with the same email and confirm with the emailed code.
3. After 90 days the profile data is permanently destroyed and cannot be restored. We send an email telling You the data has been destroyed. The same email address can be used to create a new Account.
4. What is kept: Order and money records - without Your email and name - for up to 10 years from the transaction, because the law on company documents and the tax rules require it (see “Retention of Your Personal Data”).
5. A profile cannot be deleted while a paid Order is still waiting for delivery, or while money is left on the balance - spend it or ask support to return it. We never keep what is left.

You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us, to withdraw consent, to restrict processing, to receive Your data in a commonly used format, or to lodge a complaint with the personal data protection authority - these are Your rights under the PDP Law and exercising them is free of charge. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Service Providers

We share Personal Data only as far as the purposes above require: with the payment service provider Xendit to process payments; with the delivery provider, the recipient name, phone and address needed to deliver physical goods; with the product supplier or publisher only what is needed to perform a top-up (for example player ID and server); with Our hosting and email provider Hostinger, acting on Our behalf; with OpenAI (United States), which processes the support chat while Our AI assistant answers it - namely the text of the conversation and, when You ask about Your orders, their number, products, amount and status (before sending, We remove the e-mail addresses, phone numbers and card numbers We recognise in the text); and with public authorities where the law requires it.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Sign-in codes and passwords are stored as hashes; voucher codes and secret keys are encrypted; the sign-in details of subscription and pre-order accounts are encrypted and erased after activation; connections are protected by HTTPS; staff access is limited by role, and staff actions on Orders, refunds, prices and products are logged; attempts to guess a sign-in code are limited. If a personal data protection failure occurs, We notify You and the competent authority in writing within 3 × 24 hours, as required by Article 46 of the PDP Law.

Children’s Privacy

Under the PDP Law, a user under 18 may use the Service only with the consent of a parent or guardian. We do not knowingly collect personally identifiable information from anyone under the age of 18 without such consent. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without Your consent, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us, such as the payment page of Our payment service provider or the websites of game publishers. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page, by email and by a notice on the Service before the change becomes effective, and We will update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. This policy is made in Indonesian and English; if they differ, the Indonesian version prevails.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: support@gudangracun.com
• By phone: +62 823 2914 5547
• By mail: PT. Villo Tech Solutions, Jl. Raya Kayu Tulang No. 18, Tibubeneng, Kec. Kuta Utara, Kab. Badung, Bali, Indonesia