Information for rights holders

Last updated: 2026-09-29

gudangracun.com is an online shop run by PT. Villo Tech Solutions. We sell digital products — game top-ups, vouchers and codes — bought from our suppliers. We do not host content uploaded by users, and we do not sell goods created by third parties on this site. If you own a right and believe something here infringes it, this page tells you how to reach us and what happens next.

About the names and logos on this site

Game, application and service names, their logos and their artwork belong to their publishers and owners. We use them to show WHICH product is being sold — an Indonesian buyer looking for Mobile Legends diamonds has to be able to recognise them. We do not claim these marks, and we do not present ourselves as the publisher or as their official representative.

The goods themselves are bought from suppliers and delivered as they were received. We do not modify, crack or generate codes.

How to make a complaint

Write to support@gudangracun.com with «Rights holder» in the subject line. So that we can act rather than ask questions for a week, please include:

  1. Who you are: name, company, position, and how to reach you.
  2. Which right you hold — a trademark, a copyright, a publishing or distribution right — and proof that you hold it or act for the one who does.
  3. The exact addresses of the pages on our site that concern you. One link per item is enough; a general statement about the whole catalogue is not something we can act on.
  4. What exactly is wrong: the mark used, the product misrepresented, the distribution right breached.
  5. A statement that the complaint is made in good faith and that the information in it is accurate.

What we do with it

  • We confirm we have your complaint within 1 working day.
  • If it looks well-founded on its face, we take the item off the storefront while we check — an archived product, not a deleted one, because orders already made are attached to it.
  • We look at our own supply chain: where the goods came from and on what terms.
  • We answer you with what we did and why. If we disagree, we say so plainly and explain, rather than going quiet.

We would rather lose a product from the catalogue than sell something we have no right to sell.

If you are a buyer

This page is for rights holders. A problem with your own order — a code that does not work, a top-up that did not arrive — goes to support, and the Refund Policy says what you are entitled to.

The law we work under

  • Law No. 28 of 2014 on Copyright.
  • Law No. 20 of 2016 on Trademarks and Geographical Indications.
  • Law No. 11 of 2008 on Electronic Information and Transactions, as amended.
  • Government Regulation No. 71 of 2019 on Electronic Systems and Transactions, under which an operator must act on a well-founded notice about unlawful content.

Our details, including the company's registration number, are on the «About us» page. Postal address: PT. Villo Tech Solutions.